Hotel Policies

• Check in 3:00 pm - 6:30 pm
• Check out 10:00 am

General

A stay at Hakone Airu places you in the heart of Hakone, within a 15-minute drive of Odawara Castle and Hakone Open Air Museum. This 4-star ryokan is 5.5 mi (8.8 km) from Hakone Gora Park and 5.7 mi (9.2 km) from Hakone Kowakien Yunessun.. Pamper yourself with onsite massages or enjoy recreation amenities such as hot springs. Additional amenities at this ryokan include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 1 kilometers.

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking and high chair This property accepts credit cards and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as meals.

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: A bathing tax, collected at the property, may be charged.
• The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations.
• Please note that further exemptions may apply.
• We have included all charges provided to us by the property.
• Optional: Late check-out fee: JPY 3300 (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• Hot springs access available from 3:00 PM to 9:00 AM.
• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ).
• Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• A car is not required for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Enhanced food service safety measures are in place.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Pets

• Pets not allowed

Special Instructions

• The front desk is open daily from 7:00 AM - 9:00 PM.
• If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation.
• Front desk staff will greet guests on arrival.
• For more details, please contact the property using the information on the booking confirmation.
• Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
• Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates..
• Property does not require health documentation at check-in.
• Shield between guests and staff in main contact areas.
• Property follows sanitization practices of Safe Travels (WTTC - Global).
• Property confirms they are implementing guest safety measures.
• Private host property.
• Temperature checks are available to guests.
• Unicode Support true.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Property confirms they are implementing enhanced cleaning measures.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Property follows regional sanitization guidelines Coronavirus Guidelines (Japan).
• Staff wears personal protective equipment.
• Food service has been amended for enhanced safety.
• Essential workers only - NO.
• Property does not offer onsite COVID-19 testing.
• Cash deposit required.
• No cribs (infant beds) available.
• No rollaway/extra beds available.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( J P Y)

• Carte Blanche, Visa, Diners Club, Debit cards not accepted, Discover, Cash, American Express, JCB International, Mastercard, UnionPay

Dining

• Grab dinner at private dining, a restaurant that specializes in Japanese cuisine.
• Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided.
• Wrap up your day with a drink at the bar/lounge.
• Cooked-to-order breakfasts are available daily from 7:30 AM to 8:30 AM for a fee.

Business amenities

• Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk.
• Guests may use a bus station shuttle for a surcharge, and free valet parking is available onsite.

Rooms

• Make yourself at home in one of the 15 guestrooms featuring refrigerators and minibars.
• Rooms have private furnished balconies. 55-inch LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected.
• Private bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Sounji Temple - 0.3 km / 0.2 mi Tamadare Falls - 0.7 km / 0.4 mi Gyokuren Shrine - 0.7 km / 0.4 mi Hakone Toy Museum - 1 km / 0.6 mi Tenzan Onsen - 1.5 km / 1 mi Kanagawa Prefectural Museum of Natural History - 2.5 km / 1.6 mi Fuji-Hakone-Izu National Park - 3.2 km / 2 mi Suzuhiro Kamaboko Museum - 3.4 km / 2.1 mi Odawara Kokian - 4.9 km / 3 mi Odawara Fishing Port - 5.3 km / 3.3 mi Odawara Castle - 5.9 km / 3.6 mi Odawara Wanpaku Land - 6.4 km / 4 mi Harune Odawara - 7 km / 4.3 mi Odawara Catholic Church - 7.1 km / 4.4 mi Chisuji Falls - 8.4 km / 5.2 mi The nearest airports are: Haneda Airport (HND) - 86.8 km / 53.9 mi Narita Intl.
• Airport (NRT) - 157.6 km / 97.9 mi

Headline

• In Hakone (Yumoto)

Themes

• Shopping, Romantic, Hot springs property, Family property, City, Hot springs, Natural