Hotel Policies

• Check in 3:00 pm - midnight
• Check out 12:00 pm

General

With a stay at Hyatt Regency Hakone Resort and Spa in Hakone (Gora), you'll be within a 5-minute drive of Hakone Gora Park and Hakone Kowakien Yunessun. This 4.5-star resort is 1.4 mi (2.2 km) from Hakone Open Air Museum and 4.5 mi (7.3 km) from Sengokuhara Susuki Prairie.. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including hot springs and a spa tub. Additional features at this resort include complimentary wireless Internet access, concierge services, and a fireplace in the lobby.

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: A bathing tax, collected at the property, may be charged.
• The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations.
• Please note that further exemptions may apply.
• We have included all charges provided to us by the property.
• Optional: Fee for cooked-to-order breakfast: approximately JPY 4859 per person The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ).
• Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• A car is recommended for transportation to and from this property.
• Parking height restrictions apply.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Pets

• Service animals are allowed.
• Service animals are exempt from fees/restrictions.
• Pets not allowed

Special Instructions

• Front desk staff will greet guests on arrival.
• For more details, please contact the property using the information on the booking confirmation.
• Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
• Dinner is not included in the half board rate plan for children age 12 or younger..
• Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt).
• Shield between guests and staff in main contact areas.
• Property confirms they are implementing guest safety measures.
• Temperature checks are available to guests.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Property is cleaned with disinfectant.
• Guests are provided with free hand sanitizer.
• Property confirms they are implementing enhanced cleaning measures.
• Staff wears personal protective equipment.
• Car recommended.
• Masks are available to guests.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Protective clothing is available to guests.
• No rollaway/extra beds available.
• Parking height restrictions apply.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( J P Y)

• Visa, Diners Club, Debit cards not accepted, Cash not accepted, American Express, JCB International, Mastercard

Dining

• Enjoy French cuisine at Dining Room Western, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours).
• Wrap up your day with a drink at the bar/lounge.
• Cooked-to-order breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.

Business amenities

• Featured amenities include complimentary wired Internet access, express check-in, and express check-out.
• Planning an event in Hakone?
• This resort has 1141 square feet (106 square meters) of space consisting of conference space and meeting rooms.
• A train station pick-up service is provided at no charge, and free self parking is available onsite.

Rooms

• Make yourself at home in one of the 80 guestrooms featuring refrigerators and minibars.
• Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment.
• Bathrooms have hair dryers and slippers.
• Conveniences include phones, as well as safes and desks.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Hakone Museum of Art - 0.7 km / 0.5 mi Hakone Gora Park - 0.9 km / 0.5 mi Sengokuhara Onsen - 1.1 km / 0.7 mi Ōwakudani - 1.7 km / 1.1 mi Hakone Kowakien Yunessun - 2.1 km / 1.3 mi Hakone Open Air Museum - 2.2 km / 1.4 mi Okada Museum of Art - 2.3 km / 1.4 mi Miyagino Hayakawa Breakwater Cherry Blossoms - 2.8 km / 1.8 mi Pola Museum of Art - 3.1 km / 1.9 mi Chisuji Falls - 3.3 km / 2 mi Chisuji Falls - 3.4 km / 2.1 mi Hakone Ropeway - 3.4 km / 2.1 mi Hakone Venetian Glass Museum - 4.7 km / 2.9 mi Lalique Museum Hakone - 5.6 km / 3.5 mi Hakone Village Samurai Museum - 6 km / 3.7 mi The preferred airport for Hyatt Regency Hakone Resort and Spa is Narita Intl.
• Airport (NRT) - 168.3 km / 104.6 mi

Headline

• In Hakone (Gora)

Themes

• Business property, Spa property, Luxury property, Hot springs property, Family property