Hotel Policies

• Check in 3:00 pm - anytime
• Check out 12:00 pm

General

In the heart of Tokyo, Shangri-La Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Ueno Park. This 5-star hotel is 2.3 mi (3.8 km) from Tokyo Dome and 2.9 mi (4.6 km) from Tokyo Tower.. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a spa tub. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments, and cash Cashless transactions are available This property uses a grey water recycling system and eco-friendly cleaning products Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The listed child breakfast fee applies to guests age 11 and younger.

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: Breakage deposit: JPY 5000 per stayThe city tax ranges from JPY 100-200 per person, per night based on the nightly room rate.
• The tax does not apply to nightly rates under JPY 10,000.
• Please note that further exemptions may apply.
• For more details, please contact the office using the information on the reservation confirmation received after booking.
• We have included all charges provided to us by the property.
• Optional: Fee for cooked-to-order breakfast: approximately JPY 6578 per person Airport shuttle fee: JPY 3100 per person (one-way) Self parking fee: JPY 3000 per day Valet parking fee: JPY 4500 per day Pet fee: JPY 12650 per pet, per nightService animals are exempt from fees Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) Rollaway bed fee: JPY 12650.0 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 6 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ).
• Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section).
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Parking height restrictions apply.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-out is available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available through room service.

Pets

• Maximum number of pets per room 1.
• Pet max weight (per pet) in lb is 33.
• Pet max weight (per pet) in kg is 15.
• Service animals are allowed.
• Pets cannot be left unattended.
• Service animals are exempt from fees/restrictions.
• Only dogs are allowed.
• Pets allowed

Special Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival.
• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older..
• Shield between guests and staff in main contact areas.
• Temperature checks are available to guests.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Cashless transactions are available.
• Property follows regional sanitization guidelines Coronavirus Guidelines (Japan).
• Staff wears personal protective equipment.
• Food service has been amended for enhanced safety.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Masks are available to guests.
• Protective clothing is available to guests.
• Essential workers only - NO.
• Property does not offer onsite COVID-19 testing.
• Masks are compulsory at the property.
• No cribs (infant beds) available.
• Property does not require health documentation at check-in.
• Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La).
• Contactless check-out is available.
• Property confirms they are implementing guest safety measures.
• Contactless food service / room service is available.
• Individually-wrapped food options are available.
• Property confirms they are implementing enhanced cleaning measures.
• Individually-wrapped food options are available through room service.
• Reservation might be required for some facilities onsite.
• Parking height restrictions apply.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( J P Y)

• Visa, Diners Club, Debit cards not accepted, Discover, Cash, American Express, JCB International, Mastercard, UnionPay

Dining

• Enjoy international cuisine at The Lobby Lounge, a café which features a bar/lounge, or stay in and take advantage of the 24-hour room service.
• Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Business amenities

• Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby.
• Event facilities at this hotel consist of conference space and meeting rooms.
• A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Rooms

• Make yourself at home in one of the 200 individually furnished guestrooms, featuring refrigerators and iPod docking stations.
• Your pillowtop bed comes with down comforters and premium bedding.
• Wired and wireless Internet access is complimentary, while 42-inch flat-screen televisions with digital programming provide entertainment.
• Private bathrooms with shower/tub combinations feature designer toiletries and bidets.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Marunouchi Building - 0.7 km / 0.4 mi Tokyo International Forum - 1 km / 0.6 mi Imperial Palace East Gardens - 1.1 km / 0.7 mi Imperial Garden Theatre - 1.3 km / 0.8 mi Hibiya Park - 1.6 km / 1 mi Ginza Six - 1.6 km / 1 mi Kabuki-za Theatre - 1.7 km / 1.1 mi Suitengu Shrine - 1.9 km / 1.2 mi Tokyo Imperial Palace - 1.9 km / 1.2 mi Kitanomaru Park - 1.9 km / 1.2 mi Tsukiji Outer Market - 2.1 km / 1.3 mi Mandarake Complex - 2.4 km / 1.5 mi Nippon Budokan - 2.9 km / 1.8 mi Ryogoku Kokugikan - 3.2 km / 2 mi Ameyoko Shopping District - 3.3 km / 2 mi The nearest airports are: Haneda Airport (HND) - 22.4 km / 13.9 mi Narita Intl.
• Airport (NRT) - 68.5 km / 42.6 mi The preferred airport for Shangri-La Tokyo is Narita Intl.
• Airport (NRT).

Headline

• Near Imperial Palace East Gardens

Themes

• Business property, Pet-friendly property, Luxury property, Boutique property, Family property, City, Spa property, Shopping property