- 1. Tourist Japan is an internet site owned by ‘Tint Tourism Technology Ltd’ registered at Themistokli Dervi, 3, Julia House, 1066 Nicosia, Cyprus, which allows visitors to reserve tourism-related products and services (the ‘services’) including tours, experiences, transportations, and accommodations.
2. Tours are booked direct with and operated by a local tour provider in the relevant country. These terms and conditions apply to tours booked through the website ‘Tourist Japan’ however all reservations are operated and handled by the designated tour provider (the ‘Operator’ or ‘Provider’) and all cancellations, changes, complaints, and so on, should be addressed directly. All Operator contact details are provided along with confirmation after booking. From this point on in this document “we” stands for the tour Provider.
3. Date or time of departure, pickup, or dropoff, or the content of a tour itinerary, are subject to change or cancellation should unforeseen circumstances occur, at the discretion of the tour operator changes to the itinerary.
4. Tourists are obliged to stay with the tour at all times. Separation from the group can result in being left behind and in cases where the leader is unable to find the tourists, ‘rescue fee’ will be at customers expense.
5. Tours are conducted in various sizes of tourism buses, vans and vehicles.
6. Daily tours are not suitable for children under age of 4.
7. Rates do not include client’s meals, food and beverages unless otherwise specified in the programs.
8. A 5% student discount is available on some tours. In order to receive this discount, the customer must send a photo of the valid student ID by email before the day of the tour. Student discount is not cumulative with other discounts. A reduction is granted to children ages 4-12 on certain tours.
9. Regular daily tours – all entrance fees included unless stated otherwise.
10. Private tours – entrance fees not included unless stated otherwise.
11. Special needs: wheelchairs, baby chairs, carriages require advanced notification.
12. A traveler who is refused passage across a border by a government or authority, or decides to withdraw at their own discretion at any stage during the tour, will not be entitled to claim any refund whatsoever
13. All daily tours are conducted in English with French, Spanish, German and Russian by request.
14. Tour Operator accepts no liability for direct or consequential loss of personal belongings and recommends that valuable belongings be left at home. Passengers are covered by insurance for the tour provided by the tour operator. Neither the operator nor this site cannot be held responsible for injury, loss or damage due to force majeur. We recommend for personal health and damage insurance cover to be taken out by each traveler.
15. The operator may at their own discretion require a person to withdraw from any tour if their conduct is deemed to be offensive or to cause annoyance to other passengers, or the person is not able to keep apace with the remainder of the group to the detriment of the experience of other members. We shall have no further liability for the carriage of such traveler.
16. Operator reserves the right to implement alternate locations or make other significant changes to the itinerary, including cancellation, due to force majeur, weather conditions, operational considerations, or imposed security limitations.
17. Operator cannot guarantee the provision of services by third party providers such as hotels and in cases where hotels are not available at the confirmed terms, may switch guests to another property of a comparable level.
18. The operator will, in case of changes, delay or cancellation in service provided by third parties such as airlines, border agencies, government bodies, or others, attempt to provide solutions to ensure the minimal impact to the schedule, experience, and cost.
19. During the tour, drivers will not wait more than 15 minutes for late passengers.
20. During the tour, drivers or other members of our team might take pictures for marketing purposes. If passengers do not agree with this, please inform a member of our team.
Ordering & Cancellation Policy
- The customer will receive an email confirmation once the booking is complete.
- Credit card charges are made in local currency.
- Up to 48 hours before departure time, cancelation is subject to a 4% handling fee. No refund will be provided for cancellation within 48 hours of the day of the tour or for no-show arrivals on the day of the tour.
- Cancellations for flights and other specialist suppliers require 48 hours notice excluding weekends (Friday and Saturday) due to working hours of certain suppliers.
- Certain tours might have different policies which are stipulated on their description page. This is particularly notable for package tours where cancelation can in some cases only be made up to 14 days before departure.
- In rare circumstances, the operator might have to modify or altogether cancel a tour due to operational reasons or lack of participants. The customer will be informed as early as possible. In this case, customers will receive a full refund or the right to switch to an alternative tour or alternative departure for the reserved tour.